Refunds & Policies

Refunds & Policies

Shipping Policy

Order Processing Times

Custom Magnet Orders:
Please allow 3–7 business days for production and processing. If you need your order by a specific date or would like expedited shipping, contact us at hello@phoenixmagnets.com and we’ll do our best to accommodate your request.

Refund Policy

Custom Photo Magnets

Since each magnet is custom-made, refunds are generally not offered. However, your satisfaction matters to us. If there’s an issue with your order, please contact us and we’ll work to make it right.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us right away so we can review the issue and resolve it promptly.

Privacy Policy

This Privacy Policy explains how Phoenix Magnets (“we,” “our,” or “us”) collects, uses, and shares your personal information when you visit memorymagnetsco.com, make a purchase, or otherwise interact with our services.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please discontinue use of the site and services.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory updates. Any changes will be posted on our website along with an updated revision date.

Information We Collect

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

This may include:

  • Name, address, phone number, and email address
  • Billing and shipping information
  • Payment confirmation details
  • Account credentials such as usernames and passwords
  • Wishlist and shopping activity
  • Customer service communications

Providing certain information may be necessary to access specific features or services.

Automatically Collected Information

We may collect usage data automatically through cookies and similar technologies, including:

  • IP address
  • Browser and device information
  • Website interaction data
  • Network and connection details

Information From Third Parties

We may also receive information from service providers and partners such as:

  • Shopify
  • Payment processors
  • Analytics and advertising providers

These third parties may use cookies, pixels, and similar tracking technologies to collect data related to your interactions with our services.

How We Use Your Information

We use collected information to:

  • Process and fulfill orders
  • Manage accounts and customer support requests
  • Send order updates and service notifications
  • Improve website functionality and user experience
  • Detect fraud and maintain security
  • Deliver marketing and promotional communications
  • Customize advertisements and recommendations

Cookies & Tracking Technologies

Like many websites, we use cookies to improve site functionality, remember preferences, analyze performance, and personalize advertising.

You can manage or disable cookies through your browser settings, though doing so may affect site performance and functionality.

For Shopify-specific cookie information, visit:
Shopify Cookie Policy

Sharing Personal Information

We may share your information with:

  • Payment processors and fulfillment providers
  • Customer support and analytics services
  • Marketing and advertising partners
  • Affiliates and related business entities
  • Legal authorities when required by law

We may also disclose information during business transactions such as mergers or acquisitions.

User-Generated Content

Any reviews or public content you post on our site may be visible to others. We cannot guarantee the privacy or security of information shared publicly.

Third-Party Links

Our website may contain links to external websites or platforms not controlled by us. We are not responsible for the privacy or security practices of third-party sites.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from individuals under 16 years old.

Data Security & Retention

We take reasonable measures to protect your information, but no system can guarantee complete security. Information retention periods vary depending on legal, operational, and contractual requirements.

Your Privacy Rights

Depending on your location, you may have rights including:

  • Accessing your personal information
  • Correcting inaccurate information
  • Requesting deletion of data
  • Restricting or objecting to processing
  • Withdrawing consent
  • Requesting data portability
  • Managing marketing communication preferences

We may need to verify your identity before processing certain requests.

International Data Transfers

Your information may be stored or processed outside your country of residence, including in the United States. When required, we use approved legal safeguards for international data transfers.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

hello@phoenixmagnets.com